Reference

Terms That Govern Your jtown Account

These terms set out what you agree to when you open and use a jtown account — covering deposits through bKash, Nagad, and Rocket, how we handle disputes, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredDispute process includedRegion-dependent access

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HOW WE OPERATE

How jtown Handles Your Account and Data

We keep your account data secure and only use it to operate your account, process wallet transactions, and handle support requests. Here is how we approach the areas that matter most under these terms.

Account Security

Your account is protected with password authentication and OTP verification on login. Never share your credentials — we will never ask for your PIN or password through chat or email.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account. You can view your full deposit and withdrawal history from the account wallet section at any time.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of your data through support.

Requesting Changes

To update personal details, dispute a transaction, or request account closure, contact support with your account ID. We aim to acknowledge all formal requests within two business days.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID.

Live Chat Start a chat from your account dashboard for terms queries, transaction disputes, or account eligibility questions. Available during our support hours.

Email Support Send your terms or dispute query to our support address. Include your account ID and the transaction reference for faster handling.

Help Centre Our help centre has answers to common terms questions — account rules, wallet deposit policies, and what happens when a dispute is raised.

What These Terms Actually Cover

jtown Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jtown, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform where it is permitted under local law. These terms apply to every action you take on the platform — placing bets, depositing

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via bKash or Nagad or Rocket, withdrawing to your mobile wallet, and contacting support. We may update these terms when our services change; we will notify you through your registered account before material changes take effect. Continued use after that notice means you accept the updated
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terms. If any part of these terms conflicts with local law in your jurisdiction, the local law takes precedence for you. We do not accept accounts from regions where access is restricted. Your account is personal — you cannot transfer it, share login credentials, or operate
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more than one account. Deposits made through bKash, Nagad, or Rocket are processed under the payment terms of those respective services in addition to ours. Disputes about transactions must be raised within 30 days of the transaction date through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet deposits, disputes, and account changes.

Account eligibility depends on your local law and the region you are accessing from. Where jtown is available, you must meet the age and residency requirements that apply in your jurisdiction.

Yes. All wallet deposits via bKash, Nagad, and Rocket are covered by these terms alongside the payment terms of each respective service. Both sets of terms apply to your transaction.

Contact support within 30 days of the transaction date. Provide your account ID and the transaction reference. We will review the record and respond through your registered contact.

We notify you through your registered account before any material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

We retain your transaction and account records for a period after closure as required by applicable law. You can request a data summary through support before or after closing your account.

No. Your account is personal and non-transferable. Operating multiple accounts or sharing login credentials is a breach of these terms and may result in account suspension.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoJtown Glossary InfoPrivacy Policy Appjtown App

Terms That Govern Your jtown Account

How jtown Handles Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Who can open a jtown account under these terms?

02 Do these terms cover deposits made through bKash, Nagad, and Rocket?

03 How do I raise a dispute about a transaction on my account?

04 Can jtown change these terms without telling me?

05 What happens to my account data if I close my account?

06 Can I share my account or open more than one account?

Terms & Conditions

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