Reference

How jtown Handles Your Personal Information

This Privacy Policy covers what data we collect when you use your account, make deposits via bKash, Nagad, or Rocket, and access the lobby from your phone or browser. Access to our platform depends on your local law and eligible regions.

Account DataWallet PrivacyDevice & Session InfoYour Rights
jtown How jtown Handles Your Personal Information
HOW WE PROTECT IT

Security, Cookies, and Account Control

Your account data is protected with SSL encryption in transit and access controls at rest. We use session cookies to keep you logged in across your phone and browser — you can clear these at any time through your device settings without losing your account. If you want to update your contact details or review what we hold, go to Account Settings and select the Privacy section. For deletion requests, contact support directly.

SSL Encryption

All data moving between your device and our servers — including wallet transactions via bKash, Nagad, or Rocket — travels over an encrypted connection.

Cookie Use

We use functional cookies to maintain your session and remember your device. No advertising cookies are placed without your consent. Clear them any time in browser settings.

Data Retention

Account data is kept while your account is active. Transaction logs may be held longer under applicable regulations. You can request a summary of what we hold at any time.

Access Requests

You have the right to access, correct, or request deletion of your personal data. Submit a request through live chat or email and we will respond within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can help. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Live Chat Start a chat from the account menu on your phone or desktop. Mention your privacy request in the opening message so the team routes it correctly.
Email Support Send your data request or privacy concern to our support address. Include your registered contact detail and the nature of your request for a faster response.
Account Help Centre The Help section inside your account covers common data and privacy questions. You can submit a formal request directly from there without leaving the app.

Common Questions About Your Data

Here are the questions we hear most often about how your information is handled on jtown. If something is not covered here, reach out through live chat or the Help Centre inside your account.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Device and session data is also recorded to keep your account secure.

No. Your wallet transaction records are used only for account management, verification, and dispute resolution. We do not share them with unrelated third parties.

Contact support via live chat or email with your registered account details and ask for a data access request. We will locate your records and respond within a reasonable timeframe.

Yes. Submit a deletion request through live chat or the Help Centre. Some transaction data may be retained longer where required by applicable regulations, but we will explain what applies to your account.

We use functional session cookies to keep you logged in across your phone and browser. You can clear them through your device or browser settings at any time without losing your account access.

Your eligibility to use the platform depends on local law and your region. Data handling follows applicable regulations. If you are unsure whether access is permitted locally, check your local laws before proceeding.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.